Job Posting
Information Technology Tech - Information Technology
Provides technical support and maintenance for the hospital’s computer equipment. This role ensures reliable operation of technology tools and functions that support patient care, staff efficiency, and hospital operations. The IT Technician is responsible for troubleshooting, problem resolution, and assisting staff with hardware, and system needs in compliance with hospital policies and healthcare data security standards.
• Provide first-level technical support for hospital staff, responding to help desk requests in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices within the hospital network.
• Troubleshoot hardware and network issues and escalate unresolved problems as needed.
• Maintain hospital network security by assisting with updates, patches, antivirus protection, and access controls.
• Ensure compliance with HIPAA and hospital IT security policies when handling patient data and protected health information (PHI) under the guidance of HiTech.
• Assist HR with onboarding new staff by setting up accounts, access permissions, and necessary devices, when applicable.
• Maintain accurate documentation of IT support activities, system changes, and asset inventory.
• Collaborate with IT team members to support projects, upgrades, and system implementations.
• Provide user training and education on hospital systems, security practices, and software applications.
• Participate in 24/7 on-call support rotation as required.
• Other Duties as assigned
• 1–3 years of experience in IT support, preferably in a healthcare environment.
• Associate degree in Information Technology, Computer Science, or related field, required.
• Bachelor’s degree, preferred.
Additional Information
Position Type : Full Time
Shift : Day
Ref Code: IT0001
Contact Information
Alphe Wells - Human Resources Director
Human Resources
900 Johnson Street
Tallulah, LA 71282
Email: awells@madisonparishhospital.com
Phone: (318) 574-2374 Ext. 231
Information Technology, Computer, On Call, Computer Support |